Everytime you read this poem, and especially the poignant line that reads ‘When you have seen only one set of footprints is when I carried you’ it has the ability to lift you, to know that whatever it is you may be going through you are never alone, and there are always people who care, no matter how far or near.
- FREE Sterling Silver Chain
- FREE Pendant Box
- FREE Personalised Engraving
- 12 Month Guarantee
- Made from Genuine Sterling Silver
- 925 Silver Stamp
- 20 x 22mm (actual heart)
- 1.2mm (heart thickness)
Payment & Security
We wanted you to know whom you are dealing with; in this day and age, we can never be too careful whom to trust and who not to.
We are a UK based business trading under Personalised Jewellery Limited; our company registration is with Company's House under the registration number: 08522124. We are also VAT registered with HMRC; our registration number is GB205134456.
We are a family business based in Abergele, North Wales, close to the border of England, near Wrexham, Liverpool and Chester.
You will find our address at the bottom of every page of our website.
Although we do not have a direct telephone line where you can speak to someone at any time (we work in a business noisy manufacturing environment), we can call you if required at a convenient time.
We are a professional company, not a bedroom seller or fly-by-night looking to make quick money. We care about our work and customers and intend to be around for generations. Nothing leaves our premises until James, one of our directors/master engraver, has given it the once over.
We can also promise you that we will never use fake metals, fake stones, poor tools, untrained labour, 2nd rate delivery services, or any other part of the order process that would jeopardise your final product; we do care. We would like to believe that our reputation precedes us.
We also understand that we can't get it right all the time, so if you have a problem with any product that we have personalised, don't hesitate to get in touch with us first. Unfortunately, we cannot offer refunds or replacements of personalised products; but we would like to see if we can make things right for you in one way or another. If you have made a mistake, we may even be able to offer a replacement at a discounted price.
Remember to check your personalisation as we cannot undo mistakes; we advise you to write your message, check your message, edit your message, re-check and then submit your message.
**see terms of service to read more.
This product comes with a FREE box, we also have upgrade options available for some products:
our regular box is a hand manufactured box made from rigid box board, covered in ribbed paper. The box has a lift off lid finished with coloured ribbed, textured paper which covers both the top and bottom parts of the box; with a hand-tied satin bow and ribbon around and on the lid; inside the lid also has the same textured paper as the outside. Inside is a flocked jewellery pad with various slits for displaying your jewellery. Made from recyclable materials.
a modern hand manufactured hinged box with luxurious black paper covering the whole of the outside, inside there is a white faux leather finish, with suitable inserts or jewellery pads to display your piece. Comes with a protective outer box.
a hand manufactured hinged box made from real wood, with a high gloss richly-coloured mahogany varnish on the outside; finished with metal gold-tone hinges. Inside is lined with luxurious soft cream leatherette, inside the lid is finished with complimenting satin. Comes complete with a white protective outer box.
a hand manufactured hinged box complete with luxurious black paper that covers the whole of the outside of the box, inside is lined with white faux leather, the base of the box has a special handmade insert, finished with beautiful satin material in a choice of colours. Also comes with a protective outer box.
Please note: some products will not have all the above boxes available, box size will vary depending on product size.
§ the above shows a representative example of the different styles of packaging, if we are unable to supply any option labelled as ‘FREE’ in the same style as shown we reserve the right to change it for something of a similar or greater value. We do not accept return/refund requests for 'FREE' items.
We are professional designers and engravers with over 25 years of experience, so you know you're always in safe hands.
When engraving this item, we will centre your message in the best font size, ensuring that everything is in proportion to the product. We will also ensure any engraving is not too close to the edges; text will be over a suitable number of lines whilst being mindful of the wording within your message. The final engraving will be aesthetically pleasing to the eye with a professionally designed finish.
Of course, if you would like smaller or larger engraving or any other minor changes to the layout of your personalised message, just let us know in the 'additional personalisation instructions' box on the cart page.
Being professional designers, we understand things like leading, kerning, tracking, etc. We take all of these into account on every single job we engrave. We do not have live previews of engraving because we understand that computers compute and humans invent, design and create. We only ever use fundamental human skills to take care of your engraving.
We have a selection of fonts available for your personalisation. To see a preview and more information for each of our font choices, please select one of the following:
we can engrave other font styles by special request; please note this may cause a slight delay in the processing time of your order.
We are more than able to engrave any letter with an accent in any language. We have included some special letters with accents for you to copy and paste into your message as required.
Accent Grave: À, È, Ì, Ò, Ù, à, è, ì, ò, ù
Apostrophe: Á, É, Í, Ó, Ú, á, é, í, ó, ú
Caret: Â, Ê, Î, Ô, Û, â, ê, î, ô, û
Tilde: Ã, Ñ, Õ, ã, ñ, õ
Colon: Ä, Ë, Ï, Ö, Ü, ä, ë, ï, ö, ü
We can engrave in any language from Afrikaans, Arabic, Chinese and Greek to Hebrew, Russian, Welsh, Zulu, etc.
LOGOS, GRAPHICS & ARTWORK
If you want a logo, graphic or emblem, some handwriting or a child's drawing, we may be able to do this on some of our products.
Please be aware we will not engrave anything under Copywrite without express permission from the rights holder.
We also understand that our customers increasingly want to have emojis and icons within their personalisation; we have invested heavily to ensure that we have the latest technology that enables us to do just that.
From an 🍎 apple for a teacher to a ❤️ heart for a loved one, a 🤗 hug for a friend, or a 🐾 paw prints for a pet, sometimes an emoji can say more than words.
Please note emojis are limited to one per side of engraving.
Before you checkout, we advise that you check (proof-read) your personalisation, as once engraved, we cannot rectify your message.
✔ SPELLING check names or any other odd spellings or non-standard words, and don't forget that auto-correct on tablets and mobiles may change spellings as you type, so it is always best to double check everything once you are happy with your message.
✔ PUNCTUATION check you have added punctuation where needed, or if required or desired.
✔ DATES or NUMBERS check and re-check dates and numbers; you won't believe how easy it is to mistype something you think you know so well.
✔ FONT check the font you have chosen is suitable for all the words in your message.
think: ENTER - CHECK - EDIT - CHECK - SUBMIT
When engraving personalised information, we always work in an unbiased manner; firstly, we are nonjudgmental about any content you wish to have engraved; secondly, we engrave the exact text you give us, as we understand that many nations and people: write, spell, punctuate, use sentence case and many other aspects of language differently; therefore we believe that we should not let our own bias interfere with your personalisation. Of course, IF we do spot something that doesn't look right, we will contact you first; therefore, we advise you to leave your mobile number during checkout, so if required, we can call or text you with any questions. And we promise we will never share your telephone number or any other personal information.
We know how good our engraving is, but we wanted you to see just how good it really is, after all why take our word for it!
We decided to take some really candid photos to prove it. No Photoshop, no filters, maybe some glare, a little camera reflection, just good old fashioned photographs that leave nothing to the imagination.
If you want engraving that is crisp, clean, deep, looks great and lasts a lifetime then our professional engraving is the perfect fit.
All photos are from actual items of jewellery we have made and engraved.
COMING SOON - OUR WORK FAQs
ID Bracelet, Sterling Silvera mens sterling silver identity bracelet, showing our deep engraving on the inside.
Ashes Necklace, Sterling Silvera heart-shaped ashes memorial locket necklace.
Heart Pendants, Sterling Silvera pair of solid sterling silver heart pendants.
Heart Pendant, Sterling Silvera sterling silver heart pendant with a personalised message.
Babies Bangle, Sterling Silvera sterling silver babies bangle with inside engraving.
Identity Bracelet, Sterling Silvera ladies identity bracelet, made from sterling silver.
Teddy Bear Bangle, Sterling Silvera sterling silver teddy bear baby bangle with engraving on the identity plate.
Butterfly Brooch, Sterling Silvera butterfly brooch, with personalised engraving on the back.
Baby Bracelet, Sterling Silvera child's id bracelet made from sterling silver, showing an example of engraving.
DELIVERY, SHIPPING & DISPATCH
All orders are dispatched from the UK by our experienced team; every product is packaged securely before passing it to one of our carefully chosen delivery partners.
All UK orders over £40 qualify for FREE UK delivery, orders below will incur a charge of £2.99 for delivery, or we have an Express Delivery option that costs just £5.99 per order, express delivery is available on most personalised products.
Express is a next day service, when ordered before 1pm on Monday, Tuesday, Wednesday, Thursday and Friday.
Standard (free when spending over £40) can take up to 5 working days to deliver).
Eire & Europe
Delivery costs to Eire and Europe will be automatically calculated based on weight and dimensions during checkout. We deliver to Eire, France, Germany, Spain, Italy, Belgium, plus others.
We deliver to all 50 states in the United States, but we currently cannot deliver to any islands or other areas. For our most up to date rates, please add an item to your shopping cart/basket and check the shipping calculator on the cart/basket page.
Australia & Canada
We deliver to all of mainland Canada and Australia. For our most up to date rates, please add an item to your shopping cart/basket and check the shipping calculator on the cart/basket page.
Rest of the World
We also deliver to many other parts of the world. For our most up to date rates and to see if we ship to your location, please add an item to your shopping cart/basket and check the shipping calculator on the cart/basket page.
If you have had a bad experience with one of our chosen delivery companies and would prefer we do not use one; please let us know during checkout, we may be able to send it via another of our deliver partners.
Caring for your jewellery is really easy.
wash in warm soapy water, dry thoroughly, or lightly clean with a soft cloth.
every so often give it a light clean with a jewellery polishing cloth.
every so often give it a light clean with a jewellery polishing cloth.
please visit our precious metal care guide for more information.
a few quick faqs...
Q. i need more than 1 with different personalisation?
A. add 1 at a time to your cart & we'll keep you on this page ready for the next.
Q. can i still use express delivery even with personalisation?
Q. how will my personalisation be positioned?
A. please see 'engraving position' within the product options.
Q. when will it be delivered?
A. see 'delivery, shipping & dispatch' tab above.
STILL GOT QUESTIONS?
If you still have questions about this product or any other aspect of our service or website please contact us and one of our team will be able to help you.
We aim to answer all emails within 2 hours during business hours.
HALLMARKS & STAMPS
This product is made from Sterling Silver.
By law products made from Sterling Silver with single complete parts weighing over 7.78 grams must be hallmarked by an Assay Office. Items made from 9ct gold with single complete parts weighing over 1 gram also must be hallmarked by an Assay Office.
Hallmarking is there for your protection
To understand hallmarking and your rights please visit our hallmarking section of the website.